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Privacy Policy

At Sisters Guild Ltd, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website or order from us. It also explains how we use it and keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@sistersguild.com or by writing to Sisters Guild Ltd, 30 Catherine Hill, Frome, BA11 1BY

How do we collect information from you?

We obtain information about you when you register on our website, sign up for our newsletter and when you order products via the website, by email, by phone, fax or letter.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, telephone numbers, Your card information is NOT held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

You are responsible for providing valid, accurate and up to date information. When you provide information about another individual or organisation, it is on the basis that you confirm that they have specifically agreed to this and understand how and why their information will be used.

How is your information used?

We may use your information to:

  • To help us identify you and any accounts you hold with us;
  • process orders that you have submitted;
  • notify you when orders have been dispatched;
  • to provide customer care, including responding to your requests if you contact us with a query;
  • to administer accounts, process payments and keep track of billing and payments;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about products, new and offers

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. You can cancel your customer account or request for it to be deleted at any time.

Who has access to your information?

We will NOT sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

Third Party Service Providers

The Third party service providers we use are shipping couriers and newsletter and email handlers for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the email, contact and postal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Your choices

When you place an order with us we then will ask if you wish to subscribe to the newsletter. If you do subscribe to the newsletter you are able to unsubscribe at any time by writing to us at info@sistersguild.com or by clicking the unsubscribe link in the newsletter.  You have a choice about whether or not you wish to receive information from us. We will always ask you and seek consent. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: info@sistersguild.com

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@sistersguild.com or by writing to Sisters Guild Ltd, 30 Catherine Hill, Frome, BA11 1BY

You have the right to ask for a copy of the information Sisters Guild holds about you.

Security precautions are in place to protect the loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected. When you are on a secure page, a padlock icon will appear (usually in the web browsers address bar), which you can click on to get security information.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet when sending and receiving emails, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us by email, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Where you have chosen a password which enables you to access your account you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We do not know your password and cannot access it.

Use of 'cookies'

Like many other websites, the Sisters Guild website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

It is possible to switch off cookies by setting your browser preferences.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you link to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

OUR CONTACT DETAILS
Sisters Guild Ltd, a company registered in England and Wales, Company Number 07247747, whose Registered Office is at 30 Catherine Hill, Frome, BA11 1BY